A recent case study in the NHS Health sector described how MA can play a role in developing and improving the efficacy of hand hygiene (HH) measurement in healthcare. Results from the study highlighted the key aspects of lack of meaningful data to the current measurement systems and opportunities to develop the system to address this. Additionally, secondary benefits of applying the technique were also noted, namely the use of MA as a participatory tool with which to engage and involve users in a co-creative process to address HH measurement.  The results demonstrate the significance of the approach in understanding different aspects of the HH measurement system and how the method allows a user centred participatory approach to complex system design and improvement. The process and supporting software reduced a problem space of some 9720 different configurations to some 600 possible solutions – a reduction of 94%.

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Read the full text of this study HERE